Reference

How makar11 Handles Your Personal Data

Your account data — including login details, wallet transactions via DANA, OVO, or GoPay, and device activity — is handled with clear purpose and limited retention.

Account Data ProtectionDANA · OVO · GoPay Transaction PrivacyCookie & Device ControlsYour Right to Access or Delete

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What Data We Collect and Why

makar11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with makar11, we collect the information needed to run your account and process payments — your registered name, contact details, and wallet identifiers for DANA, OVO, or GoPay. Device data such as browser type, IP address, and session timestamps are logged

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to detect unusual access and keep your account secure. We do not sell your personal data to third parties. Payment transaction records are retained for the period required by applicable financial regulations in eligible regions; account profile data is kept for as long as your account
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remains active. If you close your account, we will remove or anonymise your personal data within the timeframe permitted by local law. Availability of our services depends on local law and eligible regions — if you are accessing from outside a supported region, some features may
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not apply to you. Players in Semarang and other parts of Indonesia access the same data protections regardless of which local payment rail they use.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING

How We Protect and Manage Your Information

Security and transparency are built into how we run accounts at makar11. Here is what that looks like in practice — from how your wallet data moves to how long we keep it.

Encrypted Connections

All data between your device and our servers travels over SSL encryption. This covers login sessions, DANA and OVO payment confirmations, and account profile updates.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences from your browser settings at any time.

Data Retention Limits

Account profile data is held only while your account is active. Transaction records for GoPay, OVO, and DANA are kept for the period required under applicable financial rules, then removed or anonymised.

Access & Correction Rights

You can request a copy of your personal data or ask us to correct inaccurate details by contacting support. We will verify your identity before processing any change to your records.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is used, want to request a copy of your records, or need to report a concern, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account email so we can locate your records quickly.

Team online

Live Chat

Open the chat widget from your account dashboard. Available around the clock — the fastest path for urgent data or account access questions.

Email Support

Send your privacy request to our support address listed in the account help section. We aim to respond within a few business days.

Help Centre

The Help Centre covers common data questions — how to download your account history, update contact details, or request deletion.

Common Questions About Your Data

These are the questions we hear most often about how personal data works on makar11 — answered directly so you know where you stand.

We collect your registered name, contact details, and the wallet identifiers you use — DANA, OVO, or GoPay. Device and session data is also logged to protect your account from unauthorised access.

We do not sell your data. We share it only with payment processors needed to complete your DANA, OVO, or GoPay transactions, and with service providers bound by confidentiality obligations.

Once you close your account, we remove or anonymise your personal data within the timeframe local law requires. Transaction records may be retained longer under applicable financial regulations.

Yes. Contact support with your registered account email and request a data export. We will verify your identity first, then provide your records within a reasonable timeframe.

Send a deletion request through live chat or email support. After identity verification, we will process the removal of your profile data and confirm once it is done.

We use session cookies for login continuity and analytics cookies for site performance. You can disable non-essential cookies through your browser settings without losing access to your account.

How makar11 Handles Your Personal Data

How We Protect and Manage Your Information

Encrypted Connections

Cookie Controls

Data Retention Limits

Access & Correction Rights

Reach Us About Your Data

Live Chat

Email Support

Help Centre

Common Questions About Your Data

01 What personal data does makar11 collect when I open an account?

02 Does makar11 share my data with third parties?

03 How long is my data kept after I close my account?

04 Can I request a copy of my personal data?

05 How do I ask makar11 to delete my data?

06 What cookies does makar11 use and can I turn them off?

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